Technical Support

The Tyco Technical Support team provides assistance for the Tyco Illustra range of products and beyond. With online support services and engineers around the world, we are on hand to assist you with any query and you can also learn more about our solutions at learn.tycosecurityproducts.com

North America

Phone

(800) 507-6268

Option 1, 2

Alt Phone

(800) 392-2873

Option 1, 2

Hours of Operation:

8:00am to 8:00pm EST - After Hours support offered for emergency purposes

Latin America and Carribean

Southern Latin America

Argentina / Buenos Aires

54 11 5199 3104

Chile / Santiago

56 2 3210 9662

Hours of Operation:

8:00am to 8:00pm EST - After Hours support offered for emergency purposes

Brazil

Brazil / Sao Paulo

55 11 3181 7377

Hours of Operation

8:00am to 8:00pm EST - After Hours support offered for emergency purposes

Northern Latin America

Colombia / Bogota

57 1 344 1422

Colombia / Cali

57 2 891 2476

Colombia / Medellín

57 4 204 0519

Peru / Lima

51 1 642 9707

Venezuela / Caracas

58 212 720 2340

Hours of Operation

8:00am to 8:00pm EST - After Hours support offered for emergency purposes

Mexico

Mexico / Mexico City

52 55 8526 1801

Hours of Operation

8:00am to 8:00pm EST - After Hours support offered for emergency purposes

Central America & Caribbean

Costa Rica / National

506 4000 1655

Dominican Rep. / Sto Domingo

1 829 235 3047

El Salvador / San Salvador

503 2136 8703

Guatemala / Guatemala City

502 2 268 1206

Panama / Panama City

507 836 6265

Hours of Operation

8:00am to 8:00pm EST - After Hours support offered for emergency purposes

Europe, Middle East and Africa

Local Numbers

Video Technical Support

video-support@jci.com

Access Technical Support

access-support@jci.com

Intrusion Technical Support

intrusion-support@jci.com

Technical Training Inquiries

apac.training@jci.com

All License Inquiries

sp-licensing-support@jci.com

Local Hours

8:00am - 18:00pm (CET) Monday - Friday

Asia Pacific

Local Numbers

Australia

+61-28-317-1322

Oceana and New Zealand

+64-9942-4004

Australia

Australia

1-800-580-946

Hours of Operation

8:00am - 6:00pm Monday - Friday

China

China

400-6711-528

Hours of Operation:

9:00am - 6:00pm Monday - Friday

India

Video Technical Support

video-support@jci.com

Access Technical Support

access-support@jci.com

Intrusion Technical Support

intrusion-support@jci.com

Technical Training Inquiries

apac.training@jci.com

All License Inquiries

sp-licensing-support@jci.com

Hours of Operation

9:00am - 7:00pm Monday - Friday

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