Warranties & Repairs

All of our efforts are directed to ensure you receive the product you need and the highest quality of service you deserve. If a duplicate/short shipment, incorrect product or defective product is received, we also make it easy and fast to repair, exchange or return. Proper authorization numbers should accompany all repairs, exchanges or returns. To obtain an authorization number, reference the instructions for your area.

United States Canada Latin America EMEA

United States

REPAIRS

We perform repair services for products under warranty at no charge. Please return the product to our repair center prepaid, insured, and properly packed with the Depot Repair number (DR) clearly marked on the outside of the carton and on all correspondence. We will pay the transportation charges to return the repaired product to you for all products repaired under warranty. You will be responsible for any inbound freight charges.

Please indicate on the return authorization form the service level you require for the return transportation. If not indicated, ground service will be used.

We also offer flat rate repair charges for our products that are past their warranty period. These charges will appear on the return authorization order acknowledgement along with the return authorization number. A minimum fee will be charged for products sent in for repair that, upon evaluation, are determined to have no problems. Our technicians will personally contact you before we charge your account for a „no problem found“ evaluation. You will also be responsible for payment of the return freight charges for shipment back to you on all non-warranty repair and „no problem found“ evaluations.

All product repairs are completed quickly with the high quality you’ve come to expect from us. Everything possible will be done to return the repaired product back to you with the utmost speed. Lead time on a repair is normally 3 – 5 days after receipt of the defective unit. If you have not received your repair unit back within 2 weeks, please contact Customer Service. If you would prefer to exchange an item in advance or exchange it upon arrival at our repair center, please let Customer Service know when making your request.

To ensure proper handling, please use the original packaging when sending in products for repair. Inadequate packaging can lead to severe damage during shipment.

Email a completed depot repair form (click here to download document) to Customer Service at acvsdr@tycoint.com.

RETURNS FOR CREDIT

We will accept returns for credit on products that are new and unused, undamaged and in the original factory carton. A return will be accepted within 30 days from the date of shipment without a restocking fee or within 60 days from the date of shipment with a 20 percent restocking fee.

To ensure proper handling, please use the original packaging when sending in products for credit. Inadequate packaging can lead to severe damage during shipment and possible rejection of credit.

Send products prepaid, insured, and properly packed with the return authorization number clearly marked on the outside of the carton and on all correspondence. This number is valid for 60 days from the date of issue. Only items specified on the original return authorization request can be returned using the RA number issued. A new return authorization number is required to return additional items.

Email a completed authorization form (click here to download document) to Customer Service at customerna@tycoint.com.

ADVANCE REPLACEMENTS

Prior to requesting an advance replacement, please call Technical Support for trouble shooting assistance. Their telephone number is 800-507-6268, option 2 for American Dynamics®, option 3 for Software House® and option 4 for Kantech™ products. For Intellex®, the technical support ticket number should be included on the return authorization form.

A „like new“ item will be shipped via 1 day air (standard overnight) within 1 business day (subject to inventory availability) of issuing the RA with no outbound freight charges to the customer. You are responsible for inbound charges to return the defective item.

For American Dynamics, Kantech and Software House products that are covered by warranty, the advance replacement unit will be provided without charge provided that you return the defective unit. Upon shipment of the replacement unit you will be charged for the item, however, charge will be credited 100% upon our receipt of the defective unit.

For products that are out of the warranty period, and/or there is excessive damage voiding the warranty, a repair fee will be applied against the credit balance for the unit.

For Software House products, for in warranty or out of warranty items, there will be an advance replacement fee charged.

Please use the same packing the advance replacement item was shipped in to return the defective item. The RA number must be referenced on the outside of the carton and all corresponding paperwork.

The return authorization number is good for only 60 days. Items returned after more than 60 days will not be credited.

Advance replacement units are warranted for the remaining warranty period of the original item or 6 months, whichever is greater.

Email a completed authorization form (click here to download document) to Customer Service at customerna@tycoint.com.

Canada

REPAIRS

We perform repair services for products under warranty at no charge. Please return the product to our repair center prepaid, insured, and properly packed with the Depot Repair number (DR) clearly marked on the outside of the carton and on all correspondence. We will pay the transportation charges to return the repaired product to you for all products repaired under warranty. You will be responsible for any inbound freight charges.

Please indicate on the return authorization form the service level you require for the return transportation. If not indicated, ground service will be used.

We also offer flat rate repair charges for our products that are past their warranty period. These charges will appear on the return authorization order acknowledgement along with the return authorization number. A minimum fee will be charged for products sent in for repair that, upon evaluation, are determined to have no problems. Our technicians will personally contact you before we charge your account for a „no problem found“ evaluation. You will also be responsible for payment of the return freight charges for shipment back to you on all non-warranty repair and „no problem found“ evaluations.

All product repairs are completed quickly with the high quality you’ve come to expect from us. Everything possible will be done to return the repaired product back to you with the utmost speed. Lead time on a repair is normally 3 – 5 days after receipt of the defective unit. If you have not received your repair unit back within 2 weeks, please contact Customer Service. If you would prefer to exchange an item in advance or exchange it upon arrival at our repair center, please let Customer Service know when making your request.

To ensure proper handling, please use the original packaging when sending in products for repair. Inadequate packaging can lead to severe damage during shipment.

Email a completed depot repair form (click here to download document) to Customer Service at acvsdr@tycoint.com.

RETURNS FOR CREDIT

We will accept returns for credit on products that are new and unused, undamaged and in the original factory carton. A return will be accepted within 30 days from the date of shipment without a restocking fee or within 60 days from the date of shipment with a 20 percent restocking fee.

To ensure proper handling, please use the original packaging when sending in products for credit. Inadequate packaging can lead to severe damage during shipment and possible rejection of credit.

Send products prepaid, insured, and properly packed with the return authorization number clearly marked on the outside of the carton and on all correspondence. This number is valid for 60 days from the date of issue. Only items specified on the original return authorization request can be returned using the RA number issued. A new return authorization number is required to return additional items.

Email a completed authorization form (click here to download document) to Customer Service at customerna@tycoint.com.

ADVANCE REPLACEMENTS

Prior to requesting an advance replacement, please call Technical Support for trouble shooting assistance. Their telephone number is 800-507-6268, option 2 for American Dynamics®, option 3 for Software House® and option 4 for Kantech™ products. For Intellex®, the technical support ticket number should be included on the return authorization form.

A „like new“ item will be shipped via 1 day air (standard overnight) within 1 business day (subject to inventory availability) of issuing the RA with no outbound freight charges to the customer. You are responsible for inbound charges to return the defective item.

For American Dynamics, Kantech and Software House products that are covered by warranty, the advance replacement unit will be provided without charge provided that you return the defective unit. Upon shipment of the replacement unit you will be charged for the item, however, charge will be credited 100% upon our receipt of the defective unit.

For products that are out of the warranty period, and/or there is excessive damage voiding the warranty, a repair fee will be applied against the credit balance for the unit.

For Software House products, for in warranty or out of warranty items, there will be an advance replacement fee charged.

Please use the same packing the advance replacement item was shipped in to return the defective item. The RA number must be referenced on the outside of the carton and all corresponding paperwork.

The return authorization number is good for only 60 days. Items returned after more than 60 days will not be credited.

Advance replacement units are warranted for the remaining warranty period of the original item or 6 months, whichever is greater.

Email a completed authorization form (click here to download document) to Customer Service at customerna@tycoint.com.

Latin America

REPAIRS

We perform repair services for products under warranty at no charge. Please return the product to our repair center prepaid, insured, and properly packed with the Depot Repair number (DR) clearly marked on the outside of the carton and on all correspondence. We will pay the transportation charges to return the repaired product to you for all products repaired under warranty. You will be responsible for any inbound freight charges.

Please indicate on the return authorization form the service level you require for the return transportation. If not indicated, ground service will be used.

We also offer flat rate repair charges for our products that are past their warranty period. These charges will appear on the return authorization order acknowledgement along with the return authorization number. A minimum fee will be charged for products sent in for repair that, upon evaluation, are determined to have no problems. Our technicians will personally contact you before we charge your account for a „no problem found“ evaluation. You will also be responsible for payment of the return freight charges for shipment back to you on all non-warranty repair and „no problem found“ evaluations.

All product repairs are completed quickly with the high quality you’ve come to expect from us. Everything possible will be done to return the repaired product back to you with the utmost speed. Lead time on a repair is normally 3 – 5 days after receipt of the defective unit. If you have not received your repair unit back within 2 weeks, please contact Customer Service. If you would prefer to exchange an item in advance or exchange it upon arrival at our repair center, please let Customer Service know when making your request.

To ensure proper handling, please use the original packaging when sending in products for repair. Inadequate packaging can lead to severe damage during shipment.

Email a completed depot repair form (click here to download document) to Customer Service at acvsdr@tycoint.com.

RETURNS FOR CREDIT

We will accept returns for credit on products that are new and unused, undamaged and in the original factory carton. A return will be accepted within 30 days from the date of shipment without a restocking fee or within 60 days from the date of shipment with a 20 percent restocking fee.

To ensure proper handling, please use the original packaging when sending in products for credit. Inadequate packaging can lead to severe damage during shipment and possible rejection of credit.

Send products prepaid, insured, and properly packed with the return authorization number clearly marked on the outside of the carton and on all correspondence. This number is valid for 60 days from the date of issue. Only items specified on the original return authorization request can be returned using the RA number issued. A new return authorization number is required to return additional items.

Email a completed authorization form (click here to download document) to Customer Service at customerna@tycoint.com.

ADVANCE REPLACEMENTS

Prior to requesting an advance replacement, please call Technical Support for trouble shooting assistance. Their telephone number is 800-507-6268, option 2 for American Dynamics®, option 3 for Software House® and option 4 for Kantech™ products. For Intellex®, the technical support ticket number should be included on the return authorization form.

A „like new“ item will be shipped via 1 day air (standard overnight) within 1 business day (subject to inventory availability) of issuing the RA with no outbound freight charges to the customer. You are responsible for inbound charges to return the defective item.

For American Dynamics, Kantech and Software House products that are covered by warranty, the advance replacement unit will be provided without charge provided that you return the defective unit. Upon shipment of the replacement unit you will be charged for the item, however, charge will be credited 100% upon our receipt of the defective unit.

For products that are out of the warranty period, and/or there is excessive damage voiding the warranty, a repair fee will be applied against the credit balance for the unit.

For Software House products, for in warranty or out of warranty items, there will be an advance replacement fee charged.

Please use the same packing the advance replacement item was shipped in to return the defective item. The RA number must be referenced on the outside of the carton and all corresponding paperwork.

The return authorization number is good for only 60 days. Items returned after more than 60 days will not be credited.

Advance replacement units are warranted for the remaining warranty period of the original item or 6 months, whichever is greater.

Email a completed authorization form (click here to download document) to Customer Service at customerna@tycoint.com.

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