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The Tyco Technical Support team provides assistance for the Tyco Illustra range of products and beyond. With online support services and engineers around the world, we are on hand to assist you with any query and you can also learn more about our solutions at learn.tycosecurityproducts.com
North America
Email:
ades@tycosp.comHours of Operation:
8:00am to 8:00pm EST - After Hours support offered for emergency purposes
Latin America and Carribean
Southern Latin America
Argentina / Buenos Aires:
54 11 5199 3104Chile / Santiago:
56 2 3210 9662Hours of Operation:
8:00am to 8:00pm EST - After Hours support offered for emergency purposes
Brazil
Brazil / Sao Paulo:
55 11 3181 7377Hours of Operation:
8:00am to 8:00pm EST - After Hours support offered for emergency purposes
Northern Latin America
Colombia / Bogota:
57 1 344 1422Colombia / Cali:
57 2 891 2476Colombia / Medellín:
57 4 204 0519Peru / Lima:
51 1 642 9707Venezuela / Caracas:
58 212 720 2340Hours of Operation:
8:00am to 8:00pm EST - After Hours support offered for emergency purposes
Mexico
Mexico / Mexico City:
52 55 8526 1801Hours of Operation:
8:00am to 8:00pm EST - After Hours support offered for emergency purposes
Central America & Caribbean
Costa Rica / National:
506 4000 1655Dominican Rep. / Sto Domingo:
1 829 235 3047El Salvador / San Salvador:
503 2136 8703Guatemala / Guatemala City:
502 2 268 1206Panama / Panama City:
507 836 6265Hours of Operation:
8:00am to 8:00pm EST - After Hours support offered for emergency purposes
Europe, Middle East and Africa
Local Numbers
Toll Free:
00800 CALLTYCO or 00800-225 8926Direct:
+31 475 352 722Video Technical Support
video-support@jci.comAccess Technical Support
access-support@jci.comIntrusion Technical Support
intrusion-support@jci.comTechnical Training Inquiries:
apac.training@jci.comAll License Inquiries:
sp-licensing-support@jci.comLocal Hours:
8:00am - 18:00pm (CET) Monday - Friday
Asia Pacific
Local Numbers
India:
+91-80-4199-0994China:
+86-21-6163-8644Australia:
+61-28-317-1322Oceana and New Zealand
+64-9942-4004Australia
Australia
1-800-580-946Hours of Operation:
8:00am - 6:00pm Monday - Friday
China
China
400-6711-528Hours of Operation:
9:00am - 6:00pm Monday - Friday
India
Hours of Operation:
9:00am - 7:00pm Monday - Friday
Video Technical Support:
video-support@jci.comAccess Technical Support:
access-support@jci.comIntrusion Technical Support:
intrusion-support@jci.comTechnical Training Inquiries:
apac.training@jci.comAll License Inquiries:
sp-licensing-support@jci.com